**Latest White Papers**

NEW! Next generation Digital Mail solutions in a virtual work world
The solution for today’s cost-conscious and environmentally-responsible enterprise

NEW! Communications Management - A board- level issue
This multi-channel world, in which we find ourselves, presents business and public sector with a challenge that can be characterised with one single phrase- communications management. Managing, and co-ordinating, communications with all these audiences is a huge task - one that more fundamentally than ever before can mean the difference between commercial or public service success, and failure. 

NEW! Redirect your Resources

The true cost of producing and distributing office mail can be hard to quantify.
Our White Papers give an insight into the both the costs and the opportunities for savings for both the Public and Private sectors.

The New Eonomics of Colour Print
After years of promise, the balance has shifted toward action. Market leaders in banking, insurance, telecommunications and healthcare are now generating statements, invoices and other critical customer transactional documents in colour – in far greater numbers than ever before. While the benefits of colour print have been documented for decades, the new economics of colour print have only recently tipped from black and white to colour.

Reaching the Decision Makers
Personalised mail is regarded by businesses as a tool with which to make the client feel valued and special. This white paper looks at how mail continues to evolve to remain a relevant and dynamic marketing tool in the digital age. 

Preventing 'Customer Churn'
‘Customer churn’ means the loss of customers. Poor customer service and poor communication are cited as the most common reasons for switching supplier. This white paper looks at why companies defect and how firms of all sizes can communicate effectively and retain their customers.

The Challenge of Channel Choice
‘Media fragmentation’ means businesses now have an increasing number of ways to communicate with customers and prospects – mail, web, sms, email, social media, mobile web. This white paper investigates the traditional and digital marketing methods generating the best response in today’s B2B marketplace.

The Personal Touch
Standards of personalisation in B2B customer communications are still not up to the mark – even at the most basic level. This white paper looks at current levels of personalisation in the B2B arena and why businesses are actively investing to improve the standard of personalisation in customer and prospect communications.

The Invoice Efficiency Gap
Inefficient invoice management processes are costing European businesses billions of Euros each year. This white paper examines how hybrid solutions are allowing businesses to grasp immediate gains from digitisation and data extraction, while also providing a migration path to eventual e-invoicing.



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